The final stage of delivery in Australia has seen impressive expansion in recent years, driven by major players in the grocery industry such as Coles and Woolworths.
Coles achieved a notable 48% surge in e-commerce sales during their 2021 half-yearly results, surpassing USD 1 billion in revenue. Meanwhile, Woolworths closely followed with a remarkable USD 1.8 billion in e-commerce sales, reflecting a growth rate of 91.8% over the first half of 2020.
These figures underscore the urgent requirement for more efficient last-mile delivery services in Australia to keep up with escalating demand.
What constitutes Last Mile Delivery?
Last mile delivery is the ultimate phase of the delivery process, where a package moves from a transportation hub to its final destination, typically the customer’s doorstep. With growing consumer preference for online shopping, grasping the concept of last mile delivery is crucial for businesses to excel in e-commerce.
Key Factors to Consider When Selecting a Last Mile Delivery Company
Exploring the distinguishing characteristics of an exceptional last mile delivery company. What criteria should businesses prioritize to ensure they select the ideal delivery partner? Below are three essential features to consider when evaluating a last mile delivery company:”
Live Tracking Capability
Implementing live tracking enables customers to follow the status of their orders in real-time. This promotes transparency and builds trust between your business and its customers. According to a survey, 47% of customers indicated they are unlikely to reorder from a brand that does not offer delivery updates. Therefore, selecting a delivery partner that offers live tracking would enhance the overall performance of your business.